This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order, and may be used for internal analytical purposes. We will not sell or redistribute your information to anyone.
What information does AnchorStream collect about me?
AnchorStream ID, registration and customer support
When you register to use an AnchorStream website or application, create an AnchorStream ID, or contact us for support or other offerings, AnchorStream collects information that identifies you. This may include your name, company name, email address, or payment information. We may also sometimes collect other information that does not identify you, such as your job title or industry. Some of this information is required and other information is optional (more information about what specific AnchorStream websites and applications collect). For student and teacher editions of our applications, information regarding your eligibility is required. To help keep our databases current and to provide you the most relevant content and experiences, we may combine information from you with information from public sources and our trusted partners, in accordance with applicable law. For example, from these sources, we may learn the company size and industry of our business customers.
AnchorStream websites and applications
We collect information about how you use our websites and applications, including when you use a desktop product feature that takes you online (such as a photo syncing feature). We may collect information that your browser or device typically sends to our servers whenever you visit an AnchorStream website, or when an AnchorStream desktop product feature takes you online. For example, your browser or device may tell us your IP address (which may tell us generally where you are located) and the type of browser and device you used. When you visit an AnchorStream website, your browser may also tell us information such as the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website. AnchorStream may collect information about how you use our websites and applications by using cookies and similar technologies, and our servers may collect similar information when you are logged in to the website or application. Depending on the website or application, this information may be anonymous (for example, see the AnchorStream Product Improvement Program) or it may be associated with you. Learn more about the information that specific AnchorStream websites or applications may collect. Learn about your privacy choices regarding how we use this information.
AnchorStream product activation and automatic updates
When you activate your AnchorStream product, we collect certain information about your device, the AnchorStream product, and your product serial number (learn more). Some of our products include features that connect to our servers and offer you the ability to install updates to the product. We may keep track of information such as whether the update was successful or not.
Emails we send you may include a web beacon that tells AnchorStream whether you have received or opened the email, or clicked a link within the email. If you do not want us to collect this information from AnchorStream marketing emails, you can opt out of receiving AnchorStream marketing emails.
AnchorStream online advertising
AnchorStream advertises online in a variety of ways, including displaying AnchorStream ads to you across the Internet on websites and in apps. We collect information about which ads are displayed, which ads are clicked on, and on which web page the ad was displayed. Learn more about AnchorStream’s advertising practices.
Buttons, tools, and content from other companies
AnchorStream social networking pages and social sign-on services
AnchorStream has its own pages on many social networking sites (for example, the AnchorStream® Photoshop® team’s Facebook page). You may also be able to sign in to an AnchorStream website or application using a social networking account, such as a Facebook account. We may collect information when you interact with our social networking pages or use these sign-on features. Learn more about AnchorStream’s social networking practices.
How does AnchorStream use the information it collects about me?
AnchorStream uses the information we collect about you in a number of ways, such as:
- Providing you with the AnchorStream websites and applications for which you have registered, as well as any services, support, or information you have requested
- Better understanding how our websites and applications are being used so we can improve them and engage and retain users
- Diagnosing problems in our websites and applications
- Tailoring a website, application, or AnchorStream marketing to your likely interests
- Sending you business messages such as those related to payments or expiration of your subscription
- Sending you information about AnchorStream, new application releases, special offers, and similar information (learn more)
- Conducting market research about our customers, their interests, and the effectiveness of our marketing campaigns
- Reducing fraud, software piracy, and protecting our customers as well as AnchorStream
- As further described for a specific AnchorStream website or application
Learn about your privacy choices regarding how we use your information.
What information is collected when companies use online services hosted by AnchorStream?
AnchorStream offers “hosted services” to many companies. This means that data is gathered and stored on our computers for use by other companies. In these situations, your relationship is typically only with that company (learn more about privacy topics for these hosted services).
What are cookies and how does AnchorStream use them?
Does AnchorStream share my personal information?
AnchorStream works with companies that help us run our business. These companies provide services such as delivering customer support, processing credit card payments, and sending emails on our behalf. In some cases, these companies have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes.
AnchorStream may also share your personal information:
- When you agreed to the sharing.
- With our resellers and other sales partners if you are a business customer and agreed to receive AnchorStream marketing communications. Note that we do not share personal information about consumers with third parties for their own marketing purposes unless the consumer agreed to that sharing.
- When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process (learn more).
- When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our websites or applications against attacks, or protect the property and safety of AnchorStream, our customers and users, or the public.
- If we merge with or are acquired by another company, we sell an AnchorStream website, application, or business unit or all or a substantial portion of our assets are acquired by another company. In those cases your information will likely be one of the assets that is transferred.
We may share or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our websites or statistical information about how customers use our applications and hosted services.
Is my personal information displayed anywhere on AnchorStream’s websites or applications?
To remove content you have shared on our websites and applications, please use the same website or application feature you used to share the content. If another user invites you to participate in shared viewing, editing, or commenting of content, you may be able to delete your contributions, but usually the user that invited you has full control. If you have questions or concerns about this, please contact us.
Is my personal information secure?
We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information. However, despite our efforts, no security controls are 100% effective and AnchorStream cannot ensure or warrant the security of your personal information.
Where does AnchorStream store my personal information?
Your personal information and data files are stored on AnchorStream’s servers and the servers of companies we hire to provide services to us. Your personal information may be transferred across national borders because we have servers located worldwide and the companies we hire to help us run our business are located in different countries around the world. For more information, please see AnchorStream’s Safe Harbor policy.
How can I review or update my personal information or close my AnchorStream ID account?
Many of our websites and applications allow you to edit your personal information by accessing the “my account,” “my profile,” or similar feature of the website or application you are using.
If you want to request a deletion of your AnchorStream ID account, please email your request to privacy@AnchorStream.com. Note that we need to retain certain records for legal or internal business reasons (such as fraud prevention). Some of your information may remain on backup systems, in compliance with applicable law.
We will retain your personal information for as long as necessary to provide you with the websites and applications you are eligible to use with your AnchorStream ID, or as needed to comply with our legal obligations or enforce our agreements.
Will AnchorStream market to me?
The AnchorStream family of companies (see list of AnchorStream entities and our acquired companies) and companies we hire to help us market our websites and applications on our behalf may use your information to provide you with information and offers related to AnchorStream. We give you choices regarding our marketing practices.
Who can I contact with questions or concerns?
If you have a privacy question or complaint, please email us at firstname.lastname@example.org.